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westbournegrove dental
  • Westbourne Grove Dental,
    18 Chepstow Corner,
    Pembridge Villas,
    W2 4XE

Cancellation & Booking Policy

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  • Cancellation & Booking Policy

At Westbourne Grove Dental and Skin, we pride ourselves on delivering exceptional care to our patients in a timely manner.

To ensure the smooth running of our practice and provide the best service possible, we kindly ask that patients give sufficient notice if they need to cancel or reschedule their appointments. By doing so at least 72 hours (business days) in advance, you allow us to offer the appointment to another patient in need. Failure to provide adequate notice will result in a cancellation fee. However, we understand that exceptional circumstances can arise, and the management team has the discretion to waive the fee accordingly.

For further assistance, please contact us at 020 7229 1730 or visit our online booking portal at

Booking Policy

The appropriate deposit is payable at the time of booking; appointments cannot be held without a deposit and may be offered to other patients. A fully refundable deposit is required for all appointments with all our dentists, specialists, aestheticians, and hygienists. The deposit secures the booking and is non-refundable if the cancellation policy is not adhered.

For any appointments 60 mins or more we will require a 50% deposit of the treatment fee.

For hygienists’ appointments 100% refundable prepayment is required at the time of booking an appointment.

All accounts are to be settled prior to leaving the clinic by credit/debit card or cash.

Sedation Treatment Cancellation Policy

We require a full price deposit for the cost of intravenous sedation plus 50% of the dental treatment fee.

We require multiple clinicians and extensive equipment for these appointments which creates complex diary management and therefore require 7 days minimum if cancelling these appointments.

Failure to give less than 7 days notice will result in your deposit being charged as a cancellation fee.

COVID-19 Cancellation

We understand that patients cannot attend if suffering with COVID-19.

If a patient requests flexibility on their deposit due to COVID-19 they are required to present a valid positive PCR test certificate (correct name and date).

Complaints & Privacy Policy

Please view our Complaints Policy here.

Please view our Privacy Policy here


Seeing your Westbourne Grove Dental practitioner on a regular basis means that all your dental questions will be answered and any problem areas will be thoroughly examined. We pride ourselves in getting to know our patients and their dental needs, and by seeing us regularly we can build a good general picture of your oral health.


We are able to create a subtle yet effective change to your appearance, rejuvenating your skin and eradicating wrinkles. Our Treatments can be used to address many issues, such as to tackle lines on the forehead, frown lines, crow’s feet at the corner of the eyes and lines above the lips.