It is the aim of this practice to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this aim, we have an appointment deposit and cancellation policy.
patient are required to make a deposit when booking a new patient appointments, treatments and appointments with the specialists and Hygienist. This will be put towards your treatment cost.
It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.
In order to confirm an appointment booking, a deposit is required.
If you need to amend the date of your appointment we politely ask for a minimum of 48 hours’ notice (business days), so that we can re-allocate the appointment. Please note for specialist’s appointments we ask for a minimum of 72 hours’ notice (business days).
If you reschedule or cancel your appointment less than 48/72 hours prior to your appointment time then unfortunately your deposit is non-refundable and a new deposit will be required to book any future appointment.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee. We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account of all valid circumstances.
Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager, Heloina Morina