At Westbourne Grove Dental and Skin, we pride ourselves on delivering exceptional care to our patients in a timely manner.
To ensure the smooth running of our practice and provide the best service possible, we kindly ask that patients give sufficient notice if they need to cancel or reschedule their appointments. By doing so at least 72 hours (business days) in advance, you allow us to offer the appointment to another patient in need. Failure to provide adequate notice will result in a cancellation fee. However, we understand that exceptional circumstances can arise, and the management team has the discretion to waive the fee accordingly.
The appropriate deposit is payable at the time of booking; appointments cannot be held without a deposit and may be offered to other patients. A fully refundable deposit is required for all appointments with all our dentists, specialists, aestheticians, and hygienists. The deposit secures the booking and is non-refundable if the cancellation policy is not adhered.
For any appointments 60 mins or more we will require a 50% deposit of the treatment fee.
For hygienists’ appointments 100% refundable prepayment is required at the time of booking an appointment.
All accounts are to be settled prior to leaving the clinic by credit/debit card or cash.
We require a full price deposit for the cost of intravenous sedation plus 50% of the dental treatment fee.
We require multiple clinicians and extensive equipment for these appointments which creates complex diary management and therefore require 7 days minimum if cancelling these appointments.
Failure to give less than 7 days notice will result in your deposit being charged as a cancellation fee.
We understand that patients cannot attend if suffering with COVID-19.
If a patient requests flexibility on their deposit due to COVID-19 they are required to present a valid positive PCR test certificate (correct name and date).
Please view our Complaints Policy here.